• Home
  • Customer Information

Customer Information

Shopping at The Vinyl Man is quick and easy. All products are in stock for same-day despatch. All our parcels are packaged discreetly.

  1. Delivery Options - Packaging explained
  2. How to return an item
  3. Where's my order?
  4. Discount Codes - enter your discount code
  5. Help - my vinyl is damaged
  6. Help choosing my vinyl wall sticker

Contact us

Got a problem? Got a question about a product? We aim to reply to all messages by the end of the same working day, but normally we're a lot quicker than that! Click here to contact us.

More Frequently Asked Questions

Follow the links below to find answers to the most common queries we get from our customers. If you can't find what you need here, just get in touch via phone, email or live chat.

Ordering Information

  • What will it say on my card statement?
  • How do I place an order?
  • How can I pay for my order?
  • Can I save my card details?

Delivery Information

Security and Privacy

Returns & Refunds

  • My vinyl is damaged!
  • What is your returns policy?
  • How do I return an item?
  • How do I cancel an order?

The Vinyl Man Wishlists

  • How do I use wishlists?
  • Can I send someone a secret wishlist present?

The Vinyl Man Gift Vouchers

  • How do I buy a The Vinyl Man Gift Voucher?
  • How do I spend a The Vinyl Man Gift Voucher?

Special Offers

  • Special Offers
  • The Vinyl Man Discount Vouchers
  • The Vinyl Man Reward Scheme
  • New Reward Scheme Frequently Asked Questions

The Vinyl Man Accounts and Community Help

With a The Vinyl Man community profile you can join the forum, write reviews and add your own photos. Get involved today!

  • How do I use my account?
  • How do I add product reviews?
  • What are the forum rules?
  • What are the photo guidelines?
  • Community Terms and Conditions

About The Vinyl Man

We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone.

  • About The Vinyl Man
  • The Vinyl Man and Charitable Giving
  • Work for The Vinyl Man
  • Jobs at The Vinyl Man
  • The Vinyl Man Affiliate Scheme